Your Hoverboard is covered by a 12 Month Parts & Labour Warranty. In an event if your Hoverboard develops a defect due to a manufacturingplease contact us.We will arrange for a returns label for the product. The customer will have to pay for the cost of the return’s postage however if your Hoverboard is found to have a manufacturing defect then the cost of postage will be refunded to you. Once inspected if we find a fault and if it is covered by the warranty, we will arrange for your Hoverboard to be repaired by a Certified Technician. Do not attempt to conduct repairs yourself as this is highly dangerous and will invalidate your warranty. We will not accept any warranty claims where there is a sign of damage caused by misuse or if the product has been tampered with.
Go Hoverboard Warranty Policy
How To Make A Warranty Claim
To make a claim please Contatct Us. State your order number, name, delivery address and a brief description of the fault. A member of our Technical Department will contact you within 48 hours to gather further information amd conduct a brief diagnostic check if necessary.
Warranty Exclusions and Limitations
Your warranty will be invalidated if your product has been physically damaged, misused, water damaged, short circuited due to improper use of the charger, used on muddy grass, used on any other unsuitable surface, transported improperly, used for towing, if user weight guidance has not been followed and if the product has been tampered with i.e. the screws have been removed. All warranty claims are solely at the discretion of gohoverboard.co.uk, we will at all times make a fair and proper judgement on all claims as your custom is very important to us.
If any authorised repair exceeds the purchase price of the product then in that case a replacement will be provided. We can not guarantee the replacement product will be the same as your original however we will make every effort to provide a “like for like” product.
All repairs are based on the availability of parts and therefore lead times may vary.